Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return

To request a return, please contact us at maritsdesigns@gmail.com.

Returns are not sent directly to us. Because our products are made on demand and fulfilled by our production partners, we will provide you with the correct return instructions and return address once your request is approved.

Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at maritsdesigns@gmail.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.

If your item arrives damaged, defective, or incorrect, we will provide a replacement or refund at no additional cost.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without giving a reason.

After notifying us that you wish to cancel your order, you have another 14 days to return the item.

The item must be in the same condition that you received it, unused, unworn, with tags, in its original packaging, and accompanied by proof of purchase.

Return Shipping Costs

Unless the item is damaged, defective, or incorrect, customers are responsible for the cost of returning the item.

If the return is due to our error (such as receiving the wrong or a damaged product), we will cover the return shipping costs where applicable.

Refunds

Once we receive and inspect your returned item (or receive proof that it has been shipped back where applicable), we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 14 days.

Please note that your bank or credit card provider may take additional time to process and post the refund.

If you have not received your refund within 15 business days after approval, please contact us at maritsdesigns@gmail.com.

Original Shipping Costs

If you cancel your order under the European Union's 14-day cooling-off period, we will also refund the standard shipping costs paid with your order.

Any additional charges for express, expedited, or premium shipping methods are non-refundable.

Exchanges

The fastest way to exchange an item is to return the original item. Once your return has been accepted, you can place a new order for the item you would like instead.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Personalized or custom-made products.
• Print-on-demand products that have been made specifically for your order.
• Perishable goods (such as food, flowers, or plants).
• Personal care goods (such as beauty products).
• Hazardous materials, flammable liquids, or gases.
• Gift cards.
• Sale items.

Because our products are made to order, we cannot accept returns or cancellations for custom or personalized products unless the item is defective, damaged, or incorrect.